PRIVACY POLICY
Effective date: November 4th 2026
1. Introduction
XYG North America (“XYG,” “we,” “our,” or “us”) is committed to protecting personal information. This Privacy Policy describes how we collect, use, disclose, retain, and safeguard information when you visit www.xygna.com, submit an inquiry, or otherwise communicate with us through our website.
This policy applies to our public website and related website communications. Additional notices may apply to other interactions with XYG. We handle personal information in accordance with applicable privacy laws.
2. Information We Collect
Information you provide: Depending on how you contact us, we may collect your name, company name, email address, telephone number, and the details of your inquiry or other information you choose to provide.
Information collected through the website: Our website and its service providers may process IP address, approximate location derived from IP address, browser and device characteristics, pages viewed, referring websites, interactions with our website, and cookie or similar technology identifiers. The precise information collected depends on the technologies in use and your consent preferences.
3. How We Use Information
We use personal information to respond to inquiries and business requests; communicate with customers, prospective customers, and business contacts; maintain website functionality and security; improve website content and visitor experience; analyze website traffic; measure digital marketing effectiveness; and comply with applicable legal obligations.
We will provide additional notice or seek consent where required before using personal information for a materially different purpose.
4. Email and Business Communications
If you provide an email address through our contact form, we use it to respond to your request and for related business communications. Submitting a contact form does not automatically subscribe you to marketing emails.
Where required by applicable law, including Canada’s anti-spam legislation, we obtain appropriate consent before sending commercial electronic messages. You may unsubscribe from marketing messages using the instructions provided or contact us at info@xygna.com.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to support website functionality, remember preferences, understand website traffic, and measure digital marketing performance. We use Complianz to display cookie choices and manage supported technologies. The consent panel groups technologies into Functional, Preferences, Statistics, and Marketing.
Functional (essential) cookies
Functional technologies are necessary for core website operations, security, and remembering your cookie consent choices. The Functional category is shown as “Always active” in our cookie preferences panel and cannot be switched off there.
Preferences cookies
Preferences technologies may remember optional website settings and choices to improve your experience. The Preferences category can be enabled or disabled in our cookie preferences panel. These cookies are different from the consent settings stored by Complianz.
Statistics (analytics) cookies
Statistics technologies, including Google Analytics, help us understand website visits, referral sources, pages viewed, and interactions so we can improve website content and performance. Visitors can enable or disable the Statistics category through our cookie preferences panel.
Marketing cookies
Marketing technologies, including Meta (Facebook) tracking and applicable social media technologies, may help us evaluate advertising performance, measure campaign interactions, and support relevant advertising activities. Visitors can enable or disable the Marketing category through our cookie preferences panel.
Cookie consent and your choices
Our Complianz banner provides three choices: “Accept” to allow optional categories, “Reject” to decline optional categories, and “View preferences” to review the Functional, Preferences, Statistics, and Marketing categories. In the preferences panel, Functional is always active; the other categories can be switched on or off. Visitors can then select “Save preferences.” Closing the banner using the X does not itself indicate acceptance. You can change or withdraw your choices later through the Cookie Settings control, if available on the website, and can also manage cookies in your browser. Withdrawal does not retroactively affect processing already completed.
6. Analytics, Advertising and Third-Party Services
We use Google Analytics to assess website performance and Meta (Facebook) and other applicable social media technologies for advertising measurement and related marketing purposes. When enabled, these services may receive technical and interaction information and process it under their own privacy notices. See Google’s privacy policy at https://policies.google.com/privacy and Meta’s privacy policy at https://www.facebook.com/privacy/policy/. Our website may also integrate Facebook and Instagram content or services.
Our Distribution List page uses Google Maps to help visitors locate distributors. When the map loads, Google may receive technical information such as IP address and device information and may use cookies or similar technologies. The map’s availability may depend on consent choices and the way the integration is configured. Other embedded content and external websites may have their own privacy practices.
7. Sharing and International Processing
We may disclose information to service providers assisting with website hosting, security, analytics, advertising, email, and communications, and to our affiliates where necessary for legitimate business purposes and permitted by law. We may also disclose information to comply with legal obligations or protect our rights and safety.
Some providers may process or store information outside Canada. When this occurs, information may be subject to the laws of the jurisdiction where it is processed. We take reasonable steps appropriate to the circumstances to protect personal information shared with service providers.
8. Information Security
We use reasonable technical and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, and loss. Our website uses HTTPS to protect information transmitted between visitors and the website. No internet transmission or electronic storage system can be guaranteed completely secure.
9. Retention
We retain personal information only as long as reasonably necessary for the purposes for which it was collected, for legitimate operational needs, and to satisfy applicable legal obligations. Retention periods may differ by information type and purpose. When no longer needed, information is securely deleted or anonymized, subject to applicable requirements.
10. Access, Correction and Privacy Requests
Subject to applicable law, you may request access to personal information we hold about you, request correction of inaccurate information, ask questions about our practices, or withdraw consent where consent is the basis for processing. Other rights may apply depending on your location.
To submit a privacy request, email info@xygna.com. We may need to verify your identity before responding and will handle requests in accordance with applicable legal requirements.
11. Children’s Privacy
Our website is intended for business and general informational purposes and is not directed to children. We do not knowingly seek to collect personal information from children through the website. If you believe a child has submitted personal information, contact us so we can assess and address the matter appropriately.
12. External Links
Our website may link to websites not operated by XYG. We are not responsible for the privacy practices of those websites. Please review the applicable privacy policies when leaving our website.
13. Changes to This Policy
We may revise this Privacy Policy as our practices, technologies, or legal obligations change. We will post the revised policy on this page with an updated effective date and provide additional notice where required by law.
14. Contact Us
XYG North America
3601 Highway 7 East, Suite 702–704, Markham, Ontario L3R 0M3, Canada
Email: info@xygna.com | Phone: +1 833-883-886
