Accessibility Policy
Accessibility Policy
Purpose
XYG North America is committed to providing accessible services and accommodations to all individuals, regardless of ability. This policy outlines our commitment to ensuring accessibility and inclusion across all aspects of our business operations, in accordance with relevant accessibility legislation such as the Americans with Disabilities Act (ADA), the Accessibility for Ontarians with Disabilities Act (AODA), and other applicable laws.
Scope
This policy applies to all employees, customers, clients, and third-party service providers of XYG North America within North America (Canada and USA)
Commitment to Accessibility
XYG North America is dedicated to ensuring that our services, programs, and facilities are accessible to people with disabilities. We are committed to providing reasonable accommodations for individuals with disabilities in accordance with the applicable legal requirements.
Accessible Services and Communication
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Accessible Formats and Communication Supports
XYG North America will provide accessible formats and communication supports upon request, in a timely manner and at no additional cost to the individual. This includes documents, signage, websites, and customer service interactions. -
Website Accessibility
XYG North America strives to ensure our website is accessible to all visitors, including those with disabilities. We adhere to recognized web accessibility standards and continuously monitor and update our website to provide an inclusive experience. -
Customer Service
XYG North America will ensure all customer service representatives are trained to interact with individuals with disabilities in a manner that accommodates their needs. We encourage feedback on our accessibility practices to ensure we continue to improve.
Employment Accessibility
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Hiring Practices
We are committed to providing equal opportunities to applicants with disabilities. We will make reasonable accommodations during the recruitment process, including accessible interview formats and other necessary adjustments to ensure an equitable hiring experience. -
Workplace Accommodations
XYG North America will provide reasonable accommodations for employees with disabilities to ensure they have equal access to workplace opportunities and are able to perform their job duties effectively. Employees are encouraged to disclose any needs for accommodation to their supervisor or HR, and we will work together to find suitable solutions.
Training and Awareness
All employees of XYG North America will receive training on accessibility standards and this policy. Employees will be equipped with the knowledge to assist customers and colleagues with disabilities, promoting an inclusive and supportive environment.
Feedback Process
We value feedback from all individuals, including those with disabilities, and are committed to continuously improving our accessibility practices. If you have feedback or a concern regarding accessibility, please contact us through the following channels:
- Via Email: info@xygna.com
- Via Phone Number: 1.833.883.8886
- Via Mail: 3601 Highway 7 East, Suite 702-704 Markham ON L3R 0M3 Canada
Monitoring and Compliance
XYG North America will regularly review and update this policy to ensure continued compliance with all applicable accessibility legislation. We are committed to making necessary changes to improve accessibility for all individuals.
Approval and Implementation
This policy is approved by XYG North America’s senior management and will be communicated to all employees and relevant stakeholders. The policy will be reviewed annually to ensure its effectiveness and compliance with applicable laws.
Contact Information
For more information or to request accommodations, please contact:
- Queenie Wan
- 1.833.883.8886 x223
- queenie.wan@xygna.com