Job Title – Sales Support Coordinator – Architectural Glass 
Job Type – Full-Time
Location – Markham, Ontario

Incumbent is responsible for assisting the Architectural Glass team in its everyday operations by attending to customer enquiries and providing customer service, preparing documentation for commercial transactions, and following up with internal/external parties to resolve customer issues. Incumbent is also responsible for organizing and executing various marketing initiatives such as tradeshows, overseeing social media accounts and other promotional activities. Incumbent may be required to travel domestically and internationally from time to time for marketing events and client meetings.

Responsibilities:

• Handle customer enquiries, prepare pricing and quotations;
• Process orders, coordinate production and follow through to shipping and delivery of orders;
• Communicate and engage with various internal/external parties to resolve customers’ issues in a timely fashion;
• Prepare commercial documentation including quotations, invoices, packing lists, delivery notices and other related documentation;
• Cross-check documents to ensure accuracy, follow up to resolve issues and address discrepancies;
• Provide documentation to customers and other external parties, coordinating the flow of information internally and externally;
• Collect and organize information from various data sources to verify reports, generate reports as needed;
• Conduct research and report findings on sales leads, market updates and trends;
• Meet with clients and determine client’s business needs and goals;
• Assist in preparing presentations and reports to introduce products and its market advantage to clients;
• Event Management – liaise with vendors such as event space providers and technical support teams, booth setup and disassembly, provide on-site logistics support, and coordinate shipment of promotional items.
• Social Media Marketing – design, build and maintain social media presence on various platforms;
• Brainstorm and plan new and creative marketing initiatives for product promotion;
• Assist in other promotional sales and marketing activities;
• Perform administrative work and data entry as needed;
• Perform other duties as assigned.

Requirements:

• Minimum 2 years of experience in a sales-related, marketing, or customer service role;
• Previous marketing experience in particular event management and social media marketing an asset;
• Fluency in English and Chinese an asset (both written and verbal);
• Proficiency with Microsoft Office (Outlook, Excel, Word);
• Excellent interpersonal, communication and customer service skills;
• Strong problem-solving abilities and meticulous attention to details;
• Proactive and eagerness to learn;
• High degree of professionalism;
• Comfortable with multi-tasking and handling multiple priorities in a dynamic environment.