Sales Support Coordinator

The incumbent is responsible for assisting the sales team in its everyday operations by attending to customer inquiries and providing customer service, preparing documentation for commercial transactions, and following up with internal/external parties to resolve customer issues


  • Handle customer inquiries, prepare pricing and quotations;
  • Process orders, coordinate production, and follow through to shipping and delivery of orders;
  • Communicate and engage with various departments to resolve customers’ issues in a timely fashion;
  • Prepare commercial documentation including quotations, invoices, packing lists, delivery notices, and other related documentation;
  • Cross-check documents to ensure accuracy, follow up to resolve issues, and address discrepancies;
  • Provide documentation to customers and other external parties, coordinating the flow of information internally and externally;
  • Collect and organize information from various data sources, prepare weekly reports or other ad-hoc reports;
  • Perform data entry of sales and shipment information;
  • Assist in other sales and marketing activities to promote the company’s products;
  • Perform other duties as assigned.


  • Minimum 2 years of experience in a sales-related or customer service role;
  • Fluency in English and Chinese (both written and verbal) preferred;
  • Proficiency with Microsoft Office (Outlook, Excel, Word);
  • Knowledge in Salesforce an asset;
  • Excellent communication skills;
  • Strong problem-solving abilities;
  • Proactive and eagerness to learn;
  • High degree of professionalism;
  • Meticulous attention to details;
  • Works well in a multicultural team environment;
  • Comfortable with multi-tasking and handling multiple priorities in a dynamic environment.

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